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Universal Credit: Digital Welfare

Table of contents

  • Introduction
    • Executive summary
    • Key recommendations
  • Part 1: Universal Credit policy intent and origins
    1. The conceptual framework of Universal Credit
    2. Political origins, business case and policy intent
    3. Rollout, delivery capability and policy changes
  • Part 2: How Universal Credit works
    1. The digital account
    2. The assessment cycle and statement
    3. The application process
    4. Support finding work
    5. The administration of Universal Credit
    6. Monitoring, transparency and performance
  • Part 3: Issues and recommendations
    1. Responsibility and complexity
    2. Sharing the benefits of digitisation with claimants?
    3. The welfare system as a platform
    4. The ethics and implications of a hyper-means-tested digital benefit
    5. Transparency, welfare and digital public services
  • Annexes
    1. Change of circumstances
    2. A selected timeline of the history of Universal Credit
    3. IT systems associated with Universal Credit
    4. Statistics and transparency
    5. Reviews and assessments
    6. Activities

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This work was supported by the Open Society Foundations.