Annex 5: Reviews and assessments

National Audit Office reports

  • Universal Credit: early progress - 5th September 20131
  • Universal Credit: progress update - 26th November 20142
  • Rolling out Universal Credit - 15th June 20183

Public Accounts Committee reports

  • Universal Credit: early progress - 7th November 20134
  • Universal Credit: progress update - 25th February 20155
  • Universal Credit: progress update - 3rd February 20166
  • Universal Credit and fraud and error: progress review - 4th November 20167
  • Universal Credit - 17th October 20188

Government service assessments

With a few exceptions, all new or rebuilt digital services are assessed against the Government Service Standard. Services should be assessed at the alpha, beta and live phases of development.9 10 11

  • Alpha assessment - 8th September 201412
  • Beta & Live assessment - 17th September 201713

  1. National Audit Office, “Universal Credit: early progress”, 5th September 2013, https://www.nao.org.uk/report/universal-credit-early-progress-2/, retrieved 4 October 2019 ↩

  2. National Audit Office, “Universal Credit: progress update”, 26th November 2014, https://www.nao.org.uk/report/universal-credit-progress-update-2/, retrieved 4th October 2019 ↩

  3. National Audit Office, “Rolling out Universal Credit”, 15th June 2018, https://www.nao.org.uk/report/rolling-out-universal-credit/, retrieved 4th October 2019 ↩

  4. House of Commons Committee of Public Accounts, “Universal Credit: early progress”, 7th November 2013, https://publications.parliament.uk/pa/cm201314/cmselect/cmpubacc/619/61902.htm, retrieved 4 October 2019 ↩

  5. House of Commons Committee of Public Accounts, “Universal Credit: progress update”, 25th February 2015, https://publications.parliament.uk/pa/cm201415/cmselect/cmpubacc/810/81002.htm, retrieved 4 October 2019 ↩

  6. Committee of Public Accounts, “Universal Credit: progress update”, 3rd February 2016, https://publications.parliament.uk/pa/cm201516/cmselect/cmpubacc/601/60102.htm, retrieved 4 October 2019 ↩

  7. House of Commons Committee of Public Accounts, “Universal Credit and fraud and error: progress review”, 4th November 2016, http://www.publications.parliament.uk/pa/cm201617/cmselect/cmpubacc/489/48902.htm, retrieved 4th October 2019 ↩

  8. House of Commons Committee of Public Accounts, “Universal Credit” Sixty-Fourth Report of Session 2017–19, 17th October 2018, https://publications.parliament.uk/pa/cm201719/cmselect/cmpubacc/1183/1183.pdf, retrieved 4th October 2019 ↩

  9. HM Government, “Service Standard”, Service Manual - GOV.UK, https://www.gov.uk/service-manual/service-standard, retrieved 2019-10-04 ↩

  10. Tom Scott, “A year in the making - the Digital by Default Service Standard”, GDS blog, 1st April 2014, https://gds.blog.gov.uk/2014/04/01/a-year-in-the-making-the-digital-by-default-service-standard/, retrieved 2019-10-04 ↩

  11. HM Government, “How to apply the Service Standard”, Service Manual - GOV.UK, https://www.gov.uk/service-manual/service-assessments/how-to-apply-the-service-standard , retrieved 2019-10-04 ↩

  12. HM Government, “Universal Credit - Service Assessment”, Data in government, https://dataingovernment.blog.gov.uk/universal-credit-service-assessment/, retrieved 4th October 2019 ↩

  13. Government Digital Service, “Universal Credit Full Service, beta to live review”, Universal Credit Full Service, beta to live review, GOV.UK, 25th October 2019, https://www.gov.uk/service-standard-reports/universal-credit-full-service-beta-assessment, retrieved 25th October 2019 ↩